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Info  for  New  Clients

Please Read !

Welcome, and thank you for visiting our website!  Below is a list of useful information for all new and perspective Clients who are considering our services for their dog.

Please Note:  Currently, there is a waiting list for new Private Training clients. Please call or email to check availability before filling out the Intake Form. Thank you.
If you'd like to move the appointment process forward, please fill out the Behavior Intake Form (located here).  The form is an interactive pdf, so you should be able to fill in your answers, save the document, and then send it back to me by email as an attachment.  Once I receive the completed form, along with your general availability for an appointment, I will contact you to set up a day, time, and place to meet.  You can also call if you have any questions first (760-846-7091).
Training Sessions: What to Expect
Every dog is different, and each behavioral issue requires a different approach.  Most training sessions will typically last between 60 and 90 minutes, with initial sessions sometimes lasting 90+ minutes.  During the initial session, we will attempt to identify the root cause(s) of the dog's behavioral issues and come up with an effective intervention plan to address these problem behaviors. 
Some behavioral issues are best dealt with on-site / at your home, while other issues may require us to meet at a separate location.  If we are meeting at a location other than at your residence, please bring the following with you:
* Whichever quality collar/harness and leash combination that you currently use with your dog.  We will likely start with a slip leash (more info on these can be found on the Recommended Equipment page), but this may change based on the needs of your dog;
* Your dog's favorite food/treats, as this may be needed in order to work with certain behavioral issues; 
* Any other relevant items that are needed to work with your dog's behavioral issues.  For example, if your dog has issues involving certain toys, then bring those toys with you to the session.
If you are bringing your dog here (Carmel Valley) for a session, please leave your other pets at home unless we've discussed this prior. Adults 18+ only, no children (unless we've discussed this option as well).
Lastly, wear comfortable attire suitable for working with your dog (e.g. no flip-flops, high-heel shoes, etc.) 
New Policy- Please Read
Gift Certificates


Occasionally, people inquire about the possibility of purchasing a Gift Certificate(s) for someone else (and their dog).  Whether it be for a friend, a neighbor, or a family member, the gifter's thoughts are often in the right place.  And while I certainly appreciate the opportunity to work with a challenged dog and their owner, I no longer issue Gift Certificates for training services.  As it turns out, the receiver of the Gift Certificate is rarely as eager to make the lifestyle changes necessary for success as is the giver of the Gift Certificate.     

Working with problem dogs isn't the same as attending a training class or showing up to a group activity.  Success with problem dogs requires initiative and personal responsibility-- a recognition of the problem, a strong motivation to change one's own behavior, and execution of an action plan on a consistent basis.  None of this can be conferred to another person via a paper certificate.  I also do not accept payment from third parties (such as personal checks from family members) for services rendered.

If you do know of someone that needs help with their dog, and you would like to cover the cost(s) of training for them, that's great-- I'm still happy to help that individual with their dog.  You can make the referral by simply forwarding the website information to them.  The legal owner/guardian of the dog can then contact me directly, fill out their Intake Form, set up the appointment times, and pay for their sessions at the time of service.  

 setting up appointments

On a related note, arrangements for training appointments must be made by the legal guardian/owner of the dog, and not through third parties (the mother/father, grandparents, brother/sister, roommate, personal/executive assistant, secretary, etc. of the owner of the dog).  The legal owner of the dog must contact me directly and make all arrangements for setting up training appointments.  I do not discuss scheduling options, appointment availability, training methods, session costs, payment arrangements, etc. etc. with anyone other than the owner/legal guardian of the dog.  No exceptions.  Please feel free to contact me if you have any specific questions, but I no longer make any exceptions to this policy.  Thank you for your understanding, and I look forward to meeting you and your dog.  

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